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bookmark_borderOutsourced QA testing

Posted on by BIanca

When it comes to quality assurance testing, many businesses choose to outsource this task to experts. This can be a great way to ensure that your product is up to par, without having to handle the testing process yourself. There are many benefits to outsourced QA testing, including being able to focus on other aspects of your business, and having access to experts who can properly assess the quality of your product.

What is outsourced QA testing?

 

Outsourced QA testing is the process of having an external company provide quality assurance testing for your software products. This can be done for a variety of reasons, but the most common is to save costs.

Outsourcing QA can be a great way to ensure that your products are of the highest quality without breaking the bank.

What are the benefits of outsourced QA testing?

Cost savings

There are many benefits of outsourcing QA testing to a third-party provider. Perhaps the most obvious benefit is the cost savings.

When you outsource QA testing, you don’t have to invest in expensive testing tools and staff. Instead, you can access the latest tool and technologies at a fraction of the cost.

Increased quality

In addition to cost savings, outsourcing QA testing can also help improve the quality of your testing products. When you partner with a reputable QA testing provider, you can tap into their expertise and experience to identify and resolve defects quickly and efficiently.

This can help you release high-quality products to market faster, which can ultimately improve your bottom line.

Free up time

Outsourcing QA testing can free up your staff and resources to focus on other tasks and activities. Instead of having to run QA testing cycles internally, you can let the experts handle it. This will free up time to work on other projects, which again can help improve the quality of your business.

Variety testing

The variation of tests that companies will simply conduct on your new software is one of the most considerable benefits of outsourcing software testing. The company can fulfill these tests through manual testing and automation testing.

The primary distinction between the two is that one is done by humans while the other is concluded using automation tools.

Outsourced testers can perform a variety of testing tasks, including:

  • Performance testing ensures that your application performs well under all testable conditions, pushing your software to its limits.
  • Functional testing ensures that your application provides a high-quality user experience and performs well under stress.
  • Security testing ensures that your software is protected against hacker attacks and other kinds of data loss.
  • Exploratory testing: An exploratory test allows the testing team to run any test they see fit. They comb the app for possible vulnerabilities.
  • Localization test shows that your product will function properly in world markets.

What are the drawbacks of outsourced QA testing?

There are a few potential drawbacks to consider when outsourcing QA testing.

It may be hard to find a reputable provider

There are many providers out there, but not all of them are created equal. It’s important to do your research and find a provider that has a good reputation and is known for providing quality services.

You may not have much control

Another potential drawback is that you may not have as much control over the testing process when you outsource. You’ll need to communicate your expectations and requirements to the provider, and then trust that they will carry out the testing according to your specifications.

There is always a bit of risk involved in outsourcing, but as long as you choose a reputable provider, the risk should be minimal.

Why should you use outsourced QA testing?

Your internal staff is lacking in both knowledge and resources.

Your team cannot be experts in all areas. It may be advantageous, particularly for startups, to utilize the resources and expertise of experienced QA testing services. Your outsourcing service provider will provide you with a group of specialists to facilitate the proper launch of your software. They are well-versed in the quality standards, techniques, and testing methodologies for maximizing the QA process.

You must meet a hard deadline.

You switch to an outsourced QA testing service to meet this hard deadline. Their expert knowledge and efficient workflows allow them to provide quality testing in a timely manner, allowing you to fulfill even the most stringent deadlines. Using an outsourced testing service enables you to get results quickly without sacrificing quality.

You require an outsider’s viewpoint

When you operate on the same project for several weeks, you may become too close to it to notice faults. You understand how it should work and how users should interact with it. One of the best benefits of outsourcing is getting a new set of eyes.

The testing team was excluded from the development process. This enables them to identify operational and usability gaps. They also take into consideration the aspect of uncertainty in user activity to see if the app has any bugs.

How to set up an outsourced QA testing project?

There are a few key steps to setting up an outsourced QA testing project.

First, you need to identify what are your project’s requirements and what kind of testing will be needed. Next, you need to find a reputable QA testing company that can meet your project’s needs. Once you found your company, you need to negotiate the terms of the project, including the scope of work, timeline, and budget.

Finally, you need to set up communication channels between you and the QA testing company so that you can stay up-to-date on the project’s progress.

By following these steps, you can ensure that your outsourced QA testing project is set up for success.

 

Outsourced QA testing can be a great way to save time and money, but it’s important to understand the pros and cons of outsourcing QA before making a decision.

One of the biggest pros of outsourcing QA is that it can free up internal resources that can be better used elsewhere. Additionally, outsourcing QA can also help to improve the quality of the product, as well as the speed of the development.

However, there are also some potential drawbacks to outsourcing QA, such as the loss of control over quality assurance, and the potential for increased costs.

Ultimately, the decision to outsource QA should be based on a careful evaluation of the needs of the project and the company.

bookmark_borderWhat is a smoke test in QA

Posted on by BIanca

Smoke testing is a method of determining the stability of a software build. It is utilized to decide if a new build is prepared for the next testing phase or if it requires to be stabilized first. In this article, we will discuss what is a smoke test in QA, and why it is important.

 

 

Smoke tests are critical tests that must be performed on every new build. This will help software developers to evaluate if their new features are functioning as they are. If their new features are functioning as meant or if they must be fixed before running subsequent tests.

Unlike your traditional regression testing, smoke testing is also a manual process, and it involves unique skills. Great software development teams combine their abilities to make this process efficient, and that helps them save a lot of time and energy.

In other words, smoke testing lets software developers verify the validity of the builds they create, by implementing testing earlier on when they can conserve both time and budget.

Why is smoke testing in QA important?

Without smoke tests, your build won’t be in tip-top shape to start the more detail-oriented tests that require your attention. Plus, the sooner you catch issues, the easier they are to fix. What’s even better is that smoke testing is a good indicator of a build’s functionality and is a good precursor to more formal tests.

Apart from bugs, smoke testing is essential because it lays the groundwork for other types of testing. Running more tests on builds boosts the overall quality of those builds. You can’t move on to functional testing without first performing smoke testing, which implies the build can’t advance.

It’s also worth considering that smoke testing is integral to multiple other stages of the software testing process. Smoke testing is used during system testing and makes it possible to validate builds faster and with fewer mistakes.

What is the significance of the term “smoke testing”?

“Smoke testing” is a term borrowed from the construction industry, specifically the method by which construction workers test pipes. It’s the practice of testing software components to ensure that they function as intended before they are integrated.

What is smoke testing in QA for?

Smoke testing is used to determine the stability of a build as well as whether the build is ready for additional stages of testing.

Its purpose looks a lot like it sounds: it’s meant to eliminate bugs in your software. The need for code that has no errors is essential. Especially in the enormous codebases that form the bones of today’s most successful apps.

A smoke test checks if the critical functionalities of a piece of software are running properly. In other words, it ensures that all the functions of the program are stable.

When to use smoke testing in QA?

Smoke testing is a type of build verification testing, meaning it’s generally done at the beginning of a test cycle. They are also used in any integration work, such as when a new build is being integrated into an existing software package. It examines the most basic aspects of a piece of software and checks for critical errors in functionality.

In simple terms, smoke testing is a method that developers use to check if their software is working as expected.

Types of smoke testing in QA

It’s important to understand that different types of smoke testing each check for different things.

Hybrid testing, manual testing, and automated testing are all common types of software testing, each with its distinct advantages and disadvantages.

Manual Testing

Choosing the manual method entails hiring human testers to perform your smoke tests.

For example, if you’re developing a brand-new app that needs to be tested, you could put your manual testers through their paces on a range of different devices.

Even though manual testing is more time-intensive and takes a little longer to complete, it grants flexibility by providing you with an opportunity to see how real-world users interact with your app. As such, your test cases will be more indicative of the practical functionality of your product.

Automated testing

Instead of relying on manual testers to run your smoke tests, you can use automation tools to speed up the process, reduce cost, and eliminate the resource drain.

The automated testing procedure is also faster (and simpler!) than any other method. This is because automation tools can conduct their assigned tasks very effectively and much quicker than humans!

Hybrid testing

The hybrid testing method combines the best of both manual/automatic testing. It largely consists of some automation in the smoke testing process but also includes manual human labor to ensure the software is thoroughly tested and is free from any bugs.

Sanity testing vs. smoke testing

Sanity testing is a type of software testing that is performed by the person designing the system.

Small code edits and improvements are verified by a sanity test to make sure bugs were removed without introducing new ones, as well as retain functionality.

Sanity testing is similar to unit testing in that it is conducted on a smaller part of the whole. However, while unit testing is more or less focused on just one thing, sanity testing is more of an overall evaluation of whatever fixes a development team makes.

The benefits of smoke testing in QA

So far, we’ve seen that smoke testing is necessary to hook developers into the process without being intrusive. It might help to think of your software build as something of a bookshelf. It may look good and work solidly, but if you start adding piles of things to all of the shelves on it, they’re more likely to crash. Smoke tests are the shelf-steadying weights you’re going to use before you load up the one-time-use decorations.

The following are the most significant benefits of conducting smoke tests:

System stability

Early-stage testing is important to verify that your builds are stable. This makes your builds more readable to ops and test engineers later. This reduces the amount of manual effort required to ensure that critical infrastructure is functioning properly.

Assurance that things will continue to function properly provides some peace of mind. Everybody implicated in the later phases of the testing procedure will indeed be able to operate without fear of massive bugs inside the code going to cause countless imperfections.

Your company makes it significantly easier to add more revenue and improve performance across the board when you have a comprehensive set of stable software builds. We’re not only seeing that trend right now among companies we expect to grow their revenue over the next couple of years, but also those that we expect to be financially healthy in the next five years.

Simple process

One of the most significant advantages of Smoke Tests is their simplicity to conduct.

You can use these simulations to run quick experiments that don’t require any resources to power, which can save you both money and time in the long run. Because of the simplicity of the smoke test, it can be easily inserted before you perform other kinds of tests.

Bugs can be detected easily

It’s important to detect bugs as early as possible. This gives developers more time to fix the issues and reduce the chances of users encountering them in the first place.

By performing frequent smoke tests, you can guarantee that your software is fairly bug-free when it is released. At the very least, you can assure your users that any potentially dangerous bugs have already been identified and fixed.

Enhances end-product quality

Smoke testing will often have better results for your product with fewer bugs as a result.

Offering high-quality products is rewarded by really impressed customers. This not only gives a good reputation for your company but also encourages other buyers to buy from your organization rather than a competitor.

The importance of quality assurance and its role in customer satisfaction cannot be overstated. Customers will have a richer experience with your software if it runs smoothly with no bugs interfering with their experiences.

Makes the work of QA teams simpler

Your QA teams have a lot of important tasks they need to accomplish, and can’t afford to spend hours running large test suites to track down newly introduced bugs.

If you want to maximize the efficiency of your quality assurance (QA) testing of an app, you should run more smoke tests, and with greater frequency. The reason is that smoke tests catch crashes and other critical issues before your QA team even starts running the full test suite.

Since it’s both simple and cost-efficient, smoke testing can increase the knowledge of your QA team about bugs in software. That way they can prevent releasing any broken software. And they can still have an ample amount of time to focus fully on the quality of the code.

Increasing the efficiency

You can also run smoke tests to check for bad dependencies during new feature development. Sometimes, these dependencies cause rendering issues and can easily slip past the QA department and cause unforeseen issues for the end user.

Furthermore, smoke testing increases the effectiveness of your automated testing, as the other stages won’t be affected by problems the smoke tests can catch.

Reduces the risks of integration

Smoke testing can assist with integrations that require getting an established piece of software and introducing additional functionalities to it.

These features are introduced through new builds, each of which must be tested first.

When that testing involves smoke testing, you can be confident that every element of the resulting integrated software has already been affirmed. Ultimately, this results in a more secure integration.

Saves money and time

Because smoke testing can efficiently and quickly identify the sources of problems, your teams will spend fewer hours sorting the code for possible perpetrators.

This saves money and time particularly if your team does not employ a lot of automation.

Highly adaptable

As beneficial as automation can be, it is not suitable for everyone. Even if you don’t want to use automation for whatever reason, you can still smoke test manually. This method comes with its advantages.

The versatility of smoke testing extends beyond automated and manual testing. Smoke testing works on all types of builds with only minor changes to the procedure on its own.

Provides feedback fast

Getting feedback regularly is critical in all aspects of the business.

Of course, software developers must ensure the quality of their work before releasing it to customers to test. That implies they can’t count on customer feedback to motivate them to keep getting better.

With smoke tests, your developers can receive feedback fast and regularly. In other sayings, they’ll continuously be able to see what they did well enough and where they can keep improving.

Conclusion

Smoke testing, in particular, is a useful way to ensure that your main aspects function properly.

This can only improve the appearance of your software builds to their users. It assists your software in meeting your customers’ anticipations for the level of quality they consider to see, resulting in a more positive impression of your product.

bookmark_borderWhat is testing in software development

Posted on by BIanca

In software development, testing is the process of verifying the functionality of a software application. This can be done manually or through automated means. Testing is important to ensure that the software application meets the requirements of the client or end user.

 

What is testing in software development

 

What is software testing?

Software testing is important because it helps ensure that software is working correctly before it is deployed. This can help prevent issues such as bugs and security vulnerabilities from being related to users. To get started with software testing, it is important to first understand the different types of tests that can be performed. These include unit tests, integration tests, and end-to-end tests. Once you know the different types of tests, you can start to develop a testing strategy for your software. This should include deciding which tests to run and when to run them. It is also important to have a process in place for tracking and reporting any issues that are found.

What is the purpose of testing?

The purpose of testing is to ensure that software meets its intended requirements and functions correctly. Without testing, the software could contain serious bugs that could cause it to fall or perform incorrectly. Testing allows developers to find and fix these bugs before the software is released to users.

There are many different types of software testing, but all tests have the same goal: to find bugs and ensure that the software works correctly. To get started with software testing, developers need to first identify the types of tests that are appropriate for their software. For example, unit tests focus on individual components of the software, while integration tests check how those components work together. Once the types of tests have been identified, developers need to write test cases, which are specific to the type of testing to be run.

Test cases are sets of many different types of test cases, such as acceptance, mutation, and scenario test cases.

What are the benefits of testing?

There are many benefits of software testing. It can help identify errors, ensure quality, and improve the overall performance of a product. Testing can also help ensure that a product meets customers’ expectations.

To get started with testing, it is important to first understand the requirements of the product. Once the requirements are understood, a test plan can be created. This plan will outline the steps needed to test the product. After the plan is created, it is important to execute the tests and document the results.

How to get started with software testing?

Software testing is important because it allows you to find and fix errors in your code before your users do. It can also help you improve the quality of your code and make it more robust.

To get started with software testing, you need first to understand what your goals are. What do you want to test? What are your user’s needs?

Once you have a clear understanding of your goals, you can start writing test cases. A test case is a set of instructions that tell you how to test your code. It should include input values, expected output values, and any special setup or cleanup instructions.

Once you have written your test cases, you can start running them. You can do this manually or using a tool like SpecLab. Each time you run a test case, the results will be logged. Once all your test cases have been run, you can analyze the results to find any bugs in your code.

After finding bugs, you will need to report them to the developer. You should always include as much information as possible with the bug report. This will help the developer fix the bug as quickly as possible.

What you need to know

As someone who works in software development, you will likely already know how important testing is to the success of a project. But for those who are new to the field, or who are considering a career in software development it’s worth taking a moment to understand why testing is so important, and what you need to know to get started.

Simply put, software testing is the process of verifying that a piece of software works as intended. This can involve running the software through a series of automated tests, or manually testing specific functionality to ensure that it behaves as expected. Either way, the goal is to identify any bugs or issues before the software is released to users.

Why is this important? Well, imagine you are working on a building project. You can verify the structural integrity of a building by examining the bricks and beams once a week. Or, you plow through construction and hope for the best, opening the building- and the potential for accidents, injuries, and structural damage- to the public as soon as possible.

The same goes for software. Running tests is like putting on gloves and inspecting the code, instead of releasing it and letting users pummel it with bugs.

Tools you need

There are many different tools available for software testing, and the best tool for you will depend on your specific needs. Some popular tools include unit testing frameworks like JUnit, functional testing tools like Selenium, and performance testing tools like JMeter.

To get started with software testing, you will need to choose a tool or tools that fit your needs and then learn how to use them. There are many resources available online and in books to help you with this.

Once you have a solid understanding of how to use your testing tools, you can start automating some or all of your tests.

Automating your tests will save time and energy, which is an especially big boon for big projects with big testing needs.

The different types of software testing

There are many different types of software testing, each with its importance.

First, you need to decide what type of testing is most important for your software. Then, find a tool that can help you with that type of testing. For example, if you test the usability of your software, you can use a tool like UserZoom.

Alpha testing

Also known as early testing, this type of software testing is typically done with internal teams or with a closed community of testers. The purpose of alpha testing is to check the internal functionality of a product before offering it to the public. It can also be used to test the user interface and integrate various components.

Beta testing

Also known as late testing, this type of software testing is typically done with internal teams or with a closed community of testers. The purpose of beta testing is to check the internal and external functionality of a product before offering it to the public. It can also be used to test interfaces and integrate various components.

Test automation

This is a form of software testing that is done fully or partially by software. With test automation, you can automate some of the repetitive tasks of manual testing or system testing.

Functional testing

This form of software testing ensures that a particular application or system works as intended. With functional testing, you typically use specialized tools to simulate user clicks or commands to see if the software performs as required.

Integration testing

This form of software testing happens when the software is combined with other systems or applications. Integration testing ensures that the new system integrates smoothly with existing infrastructure and doesn’t create new bugs.

Quality assurance (QA)

This is a form of software testing that makes sure software is properly developed. Quality assurance includes various processes and procedures, such as automating some testing tasks, running validation reports, and compiling bug databases.

Security testing

This form of software testing ensures that software doesn’t have security gaps or vulnerabilities. Security testing is important because you don’t want malware, viruses, and other security threats interfering with the operation or availability of systems or applications.

Static analysis

This form of software testing looks at the source code without running the application or software. Static analysis checks for bugs, defects, and security weaknesses at the source-code level before the application is even deployed.

System testing

This form of software testing ensures that software works properly with the surrounding hardware and systems. System testing is commonly used for web applications that require.

Software validation

Similar to quality assurance, software validation makes sure that software is properly developed. Software validation includes checking and re-checking the source code, ensuring that everything complies with set requirements and standards.

In short, software testing is important because it helps ensure the quality of the software you develop and the products you release. It can identify errors, bugs, and issues early on in the development process, which can save you a lot of time, money, and resources in the long run.

 

There is a variety of different testing techniques and tools out there, so it’s important to do your research and choose the ones that will work best for your project. Once you have a testing plan in place, stick to it and be sure to document all your findings.

bookmark_borderQuality assurance for customer satisfaction

Posted on by BIanca

When your customers are happy, they believe in your brand and become loyal to it. These loyal customers provide brands with repeat business and contribute significantly to income. Your company will suffer if you lose customers. In this article we will discuss why quality assurance for customer satisfaction is important. 

Quality assurance for customer satisfaction

The importance of customer satisfaction

  • Loyal customers

Satisfied customers mean that they will buy from you once more. One efficient approach is to conduct customer satisfaction surveys. Invite them to rate their level of satisfaction on a scale of 1 to 10.  You can then determine who will be willing to buy from you in the coming years.

  • Customer retention is inexpensive

The cost of attracting new customers is 6-7 times that of retaining existing customers. This emphasizes the importance of customer satisfaction. Rather than spending large sums of money on acquiring new customers, investing a small portion of it is working to improve your current processes and systems to retain existing customers. This will help you save money and develop your business income.

  • Differentiators in the marketplace

Customer satisfaction helps determine whether or not a brand succeeds. Customer satisfaction must be central to your customer strategy in this competitive environment of numerous brands. If your customers are disappointed, no amount of arranging or advancement will offer assistance. Brands with diminished client fulfillment levels are destined to come up short in the future. Brands that have advocates are more likely to be successful than those that do not.

  • Lower customer churn

Pricing, contrary to popular opinion, is not the primary cause of customer churn. Yes, you suspected it correctly: customer service. Customer satisfaction results and feedback from CSAT overviews can be utilized to move forward with your customer benefit processes. Poor customer service will upset you and cost you, customers, in the long run. Constant feed rate customer feedback to monitor your progress and start sharing it with your customer service representatives regularly.

Quality assurance for customer satisfaction

Quality assurance (QA) is required by customer service teams in the same way that writers require proofreading and software developers require code reviews. If you believe that Quality Assurance is only for large corporations, think again. No company, no matter how large or small, can guarantee good customer service without first measuring and evaluating what it entails.

What exactly is quality assurance for customer satisfaction?

The process of assessing the quality of client conversations is known as client service quality assurance. Regular conversation reviews assist you in measuring and improving the performance of your team and the overall support process.

Support QA (also known as customer service quality control) is now standard practice for forward-thinking businesses. Even if simple, it is an essential component of customer-centricity. Customer satisfaction, improved retention, and increased growth are all advantages.

What is the importance of quality assurance for customer satisfaction?

Monitoring and tracking customer satisfaction with what you do is essential for all customer-centric companies. However, CSAT (Customer Satisfaction Score) does not provide a complete picture.

Quality assurance is an essential part of any business. It helps ensure that products meet customers’ needs and expectations.

Here are some of the reasons why you should merge customer feedback with support QA:

  • Customers are unaware of your quality requirements. Your clients can only tell you how well your team’s services met their expectations of what it means to provide good customer service. Your internal criteria may sometimes hold your team to better expectations than those of your clients.
  • CSAT does not only indicate the effectiveness of your support. It also supports product marketing, revenues, customer service, and other aspects of the customer experience.
  • Customers are unaware of the complexities of their inquiries. Some issues fixes or feature requests may appear simple to a customer, but they may require weeks to complete for the product team. As a result, some bad CSAT ratings reflect users’ dissatisfaction with that, rather than the quality of your agents’ work.

Conversation feedback will demonstrate to you how well your customer satisfaction matches your internal quality criteria.

5 Benefits of having Quality Assurance for Customer Service

Quality assurance enables you to be proactive

Customer satisfaction is an ever-changing goal. Expectations are constantly rising and changing, so there is no quick fix. To keep your CSAT high, you must be consistent.

Conversation evaluations are the most accurate predictors of areas for improvement. Customer service reviews should be at the forefront of your efforts when developing your quality assurance program. Investigate your interactions to learn not only how agents interact, but also what customers are telling.

Provides for higher control over the increase in customer satisfaction

The quality of the team and support processes are examples of controllable factors. When conducting performance evaluations, you need to distinguish factors that can be changed, such as operator knowledge or tone.

However, you may notice that customer dissatisfaction is related to factors outside of your control, such as poor product effectiveness or poor support channels. Perhaps there are recurring problems with the product on its own. Maybe they needed to contact you when you only can provide a chat feature or email.

Keep track of operator efficacy.

The only way to make sure that your agents are providing customer service that is consistent with your company’s values and priorities is to monitor them. This includes recording calls and assessing them regularly against a set of objective criteria.

Make a point of tracking interactions that occur across all of your streams, not just the phone. This data can be utilized to conduct performance assessments for individuals or in small-group discussions to guarantee useful results.

Identify and address training gaps

It is hard to forecast every situation that your agents will face when developing training materials or procedures. Tracking agent communication with consumers for quality can reflect any training requirements that have previously gone unnoticed.

Provide benefits and perks for exceptional customer service

Make certain that your operative tracking methods are being utilized to compensate, rather than punish, using the results as the premise for rewards or empowering great client benefit through a reward framework.

Customer Satisfaction: How to Improve it?

Develop a customer service quality program for your team. It is better to do this, before involving in customer satisfaction. It will act as a guide for your team and will ensure that everyone is working together to provide help.

Here are some pointers to help you set up a Customer service quality assurance program for your customer service team:

Establish your customer service quality principles

The first step in developing a customer service quality program for customer service is to describe your customer support principles. 

Your support principles are an extended form of what quality customer service means to you. They will assist you in prioritizing areas such as customer support when evaluating discussions.

Make a QA scorecard

Also known as a rubric, a QA scorecard is the foundation of your customer service QA program. It allows graders to determine whether agents meet your support quality standards.

A QA scorecard consists of two parts. The first is a questionnaire with questions based on your values of support. The second component is a grading system for agents based on their answers to each question.

Your choice of rating scale can influence your conversation evaluation rates. The bigger the scale, the more accurate the results. But at the same time, it will make the assessments more complex for the reviewers. 

The scorecard is the cornerstone of your quality program. The way you set up the rubric determines the outcomes of your support QA.

Take your time to ensure that it includes all the necessary information. It will provide you with an accurate picture of your team’s performance.

Create a Customer Service Quality team or hire an expert

If you have a large support team, hiring a QA specialist to grade support conversations is a smart option. Only a specialist can score customer service conversations while providing a detailed analysis.

If you have a small support team, forming a QA team made of supervisors and senior help managers it is a good idea. A team like this can channel their skills and knowledge into QA reviews. You’ll want to make sure they can handle QA with their other responsibilities.

Make it simple to scale your QA program

The procedures and tools you use to manage your QA program to scale will determine their ability. Consider investing in a devoted QA tool to make your QA program easy to scale. A specialized QA tool provides graders with automated conversation evaluation recommendations for various support channels. A simple way to record scores and feedback, and a structured dashboard to mentor agents.

Identify the suitable conversations to examine

The number of support conversations will determine how many conversations you will test.

Choose the appropriate type and number of support conversations to review. This way, you will not waste time grading, or suffering from a lack of customer service insights

You should also keep an eye out for problematic tickets.

Determine who will conduct the reviews

Generally, most teams review a random selection of their customer contact. The large majority of support staff review all tickets rated by their users. It will test how their internal quality standards match those of their customers.

Coach your team using quality assurance

You must coach your support team for quality assurance to increase their performance.

Coaching should concentrate on what the agent did well. Areas for improved performance, and trying to practice desired behaviors together. Besides individual coaching, you can use QA to improve team performance too. 

It’s important to remember that quality assurance for customer satisfaction is an ongoing process, not a one-time event. By constantly monitoring and improving your processes, you can ensure that your customers are always satisfied with your products or services. By following these tips, you can create a quality assurance system that will keep your customers coming back for more.

bookmark_borderWhat does QA do at a tech company

Posted on by BIanca

QA, or Quality Assurance, is responsible for making sure that products meet certain standards before they are released to the public. This includes testing products for functionality and compatibility, as well as checking for bugs or other issues. QA is an important part of any tech company and helps to ensure that products are up to par before they reach consumers.

 

What does QA do at a tech company

 

What is Quality Assurance?

QA is a process that a tech company uses to ensure that its products meet certain standards. This can include things like testing the products before they release to the public. Or setting up a system to track customer feedback. Quality assurance is important because it helps to ensure that a company’s products are safe and meet the needs of its customers.

What Does Quality Assurance Include?

At its most basic, quality assurance is a process or set of procedures that you use to ensure that a product or service meets certain standards of quality. This can include everything from ensuring that a product is free of defects to make sure that it meets the customer’s expectations.

For a tech company, quality assurance is especially important, as their products are often complex and can have a wide range of potential uses. This means that they need to have procedures in place to test their products thoroughly and ensure that they are up to the standards that their customers expect.

What does quality assurance include? You can include many different aspects in a quality assurance process. Here are some of the most important ones for a tech company:

Testing

Testing is an essential part of any quality assurance program, and it includes both software testing and hardware testing. Software testing involves checking if a program is working properly and if it’s performing as it’s supposed to. Hardware testing, on the other hand, ensures that the manufactured products operate safely and correctly. This can include things like making sure that a piece of hardware won’t cause an injury to the user or making sure that a manufactured product will be safe in a collision.

Process Monitoring

While testing helps to ensure the quality of products produced. Process monitoring helps to keep an eye on the production process to make sure that nothing goes wrong. This can include making sure of a consistent level of maintained quality. Throughout the process or double-check the final products to make sure they’re up to the company’s standards.

Quality Reporting

Along with quality reporting, quality assurance looks at all the completed work and creates reports on any issues that were found. These reports are then distributed to the relevant departments. They can take action on the issues and improve the quality of their work.

Defect Tracking

Defect tracking allows for a fresh start each new day, so any issues found during the day are reported and kept track of until they’re resolved. This keeps the quality assurance team focused on fixing recurring issues rather than investigating one-time occurrences.

Inspections

Inspections involve reviewing a production site and its equipment to make sure that it meets the necessary standards. These inspections may include things like reviewing manuals and checklists or getting in a flight simulator to double-check that the equipment works safely.

Evidence-Based Findings

Depending on the situation, defect tracking, inspections, process monitoring, quality reporting, and inspection may involve data collection and analysis. These tools can collect data to find patterns or reasons for why defects are occurring and how to fix them.

What Does Quality Assurance Do in a Tech Company?

In a tech company, QA is responsible for ensuring that the products or services developed by the company meet the required standards. This includes testing the products or services to ensure that they are fit for purpose. QA professionals work with development teams to ensure that the product meets specifications. It is safe and durable, as well as meets the agreed-upon timeline and budget.

As tech companies expand their QA operations to manage the increasing demand for their products and services, they increasingly turn to professional QA agencies to assist them. As a result, the professional QA industry is booming and estimated to be worth over €115 billion by 2022.

What are The Skills and Expertise Required?

Generally speaking, QA testers have a unique mix of technical and people skills. They need to be able to accurately analyze a product’s functionality and understand how it works. Technical expertise is also required. They also need to be highly sociable. They will be working closely with developers to understand and write the required test cases. As well as analyze the results and report them. Creativity is also useful, as a tech tester needs to be able to think outside the box. Some of the specialist skills that QA professionals might hold include software engineering, programming, automation testing, bug tracking, and video.

How Does Quality Assurance Benefit a Tech Company?

Quality assurance is a process that helps to ensure that products and services meet certain standards of quality. For a tech company, quality assurance can benefit the company in several ways.

Quality assurance can help improve the quality of products and services, leading to increased customer satisfaction. In addition, it can help to identify and fix potential problems before they cause customer dissatisfaction. Quality assurance can also help improve operations’ efficiency and reduce costs.

These four benefits help to increase a company’s bottom line, which is also an important factor for a tech company:

1. Improved Quality

Quality assurance can help to improve the quality of products and services. A dedicated team that performs constant inspections double-checks key tasks, and engages in regular feedback loops can drive improvement. A report from the University of Pennsylvania stated that continuous improvement of quality can lead to a 15 to 25 percent reduction in costs. The reduction in costs comes from reduced rework, improved efficiency, and reduced defects. Better quality also leads to higher customer satisfaction, which can drive increased sales.

2. Detect and Address Potential Problems

Before products or services are released to the market or delivered to a customer, they go through a process of testing and validation. During this process, engineers use quality assurance methods and tools to detect and address potential problems before they can cause a disruption. If the issue can be fixed, then the quality assurance can work with engineering to make fixes promptly. This enables the company to prevent a potential outage or delay for customers, which would otherwise create negative publicity.

3. Reduce Complexity

By creating and enforcing quality requirements along with defining standards, a quality assurance team can help to reduce complexity. This allows a company to focus on delivering a great product or service instead of dealing with complex processes and bureaucracy. Better quality and lower complexity allow the company to be more nimble and to compete more effectively, which drives growth.

4. Improved Efficiency

By implementing best practices and optimizing processes, a quality assurance team can improve efficiency. For example, a well-managed quality assurance team can complete more work in the same amount of time. This allows engineers to focus on new development and innovation. Over time, this leads to even greater efficiency gains.

What Does It Mean for a Tech Company to Hire a Quality Assurance Agency?

When a tech company is looking to hire a quality assurance agency, they are looking to minimize project costs and time while maximizing the quality of their product or service. The right professional QA agency will have the expertise, technology, and flexibility to help minimize cost and maximize quality.

So, what does it mean for a tech company to seek quality assurance services that are “quality assured” themselves? All the services you expect from a top-quality assurance agency. But also a commitment to following best practices and a guarantee of performance.

Here’s why:

Expertise.

When it comes to tech and software, the quality assurance professional should have in-depth knowledge of the code and the tech involved. Their primary responsibility is to ensure that the product meets specifications. They must have a deep understanding of what the product is.

Overall, quality assurance can help a tech company to improve the quality of its products and services. Identify and fix potential problems, and improve the efficiency of its operations.

Low prices and high-quality service

There is no magic number when it comes to what a tech company should spend on quality assurance. But by soliciting multiple QA agencies for quotes, and by making sure to look at all the factors that go into quality assurance, including time, expertise, and, technology, you can ensure that you’re getting the best service at the best price.

Follow a tech company’s lead and ask questions: What are your success rates? How many projects have you done similar to this one? What tools do you use? You’ll get better results with a QA agency that demonstrates a history of good performance and reasonable prices. You won’t have to go through a lot of trial and error to find them.

Conclusion

There is a lot that QA does at a tech company. They are responsible for making sure that the products that the company produces are of high quality. QA also works to improve the company’s processes so that they can produce even better products in the future. QA is an essential part of any tech company.

bookmark_borderQuality Assurance in Business

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In the competitive software development industry, only one thing makes a difference.

In this article, we will cover the subject of how important is Quality Assurance in Business. No business can deny the importance of Quality Assurance (QA) and the competitive advantage it provides.

Quality Assurance in Business

Let’s first understand what Quality Assurance means:

QA is a diverse set of detailed actions designed to make sure that every step of the software development process is completed correctly and that the final product works as expected by the customer.

In other words, quality assurance ensures that products or services are of high quality during their development.

Why should you implement QA in your Business?

Errors cost time, money, and credibility, but they are unavoidable along the way. Minor problems, mistakes, or missing

parts are often overlooked in the spur of the moment.

Such things have a habit of piling up and spiraling out of control. A QA specialist’s job is to make them vanish before proceeding further with the product.

Many businesses, from consumer packaged goods manufacturers to software development firms, use some types of quality assurance in their production. Some businesses may even create a quality assurance department with staff entirely devoted to quality assurance.

How does Quality Assurance work

Quality assurance processes aim to establish good processes to produce products with quality already built-in.

A QA specialist’s job entails a lot of click-clicks and evaluating the results.

QA is a set of steps that a company should take for each product, service, or process to ensure it meets quality standards.

  • The company should plan and implement measures that will allow them to deliver high-quality products or services.
  • An essential step is testing products and services. And also the business process, to pinpoint any quality concerns.
  • Monitoring is a quality assurance step that ensures the company is meeting its stated goals and quality standards.
  • The effective execution of actions that will improve the quality of business products and processes.

What are the most significant benefits of QA?

Quality assurance is highly important for your company’s business. It is a method of ensuring a smooth and peaceful development process.

in conclusion, quality is one of the most important factors in keeping users engaged with applications. If it is exceptional, they will continue to use your product, and you will continue to improve and perfect it. If it is deficient, they look for something else.

Businesses that implement a quality assurance system gain numerous benefits and become more successful in the market.

bookmark_borderWhat qualities do companies look for in a good QA

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There are a few qualities that companies look for when seeking a good QA. They want someone analytical and detail-oriented, as this person will be responsible for catching any errors or potential issues.

They also want someone who can effectively communicate both verbally and in writing, as this will be crucial in relaying information to different teams. Additionally, companies often look for someone with a strong understanding of both the software development process and various testing methodologies.

What qualities do companies look for in a good QA

1. Communication Skills

Companies look for QA specialists who have strong communication skills. This is because they need to be able to communicate clearly and effectively with developers, managers, and other stakeholders. They also need to be able to understand and interpret requirements. Strong communication skills are essential for success in this role.

2. Listening Skills

Companies look at a few key qualities when hiring a QA specialist. One of the most important qualities is the ability to listen. A QA specialist needs to be able to understand the requirements of a project and then listen to the developers to see if they are meeting those requirements. They also need to be able to listen to feedback from users and then use that feedback to improve the quality of the product.

Other important qualities for a QA specialist include attention to detail, the ability to work well under pressure, and good communication skills. They need to be able to pay attention to the small details in a project and report any issues they find. They also need to be able to work well under pressure to meet deadlines and since they will be communicating directly with developers, their communication skills need to be top-notch.

3. Written Communication

When looking for a good quality assurance specialist, companies often seek someone with strong written communication skills. This is because QA specialists need to be able to document their findings clearly and concisely to help developers identify and fix issues. Good QA specialists also need to be able to communicate effectively with team members from other departments, such as customer support or management, to ensure that everyone is on the same page.

4. Understanding of Development

Since the QA specialist is essentially the quality control officer, they need an in-depth understanding of the development process. Having a solid background in programming and software development is essential for quality assurance. They need to be able to read and understand code, use their programming skills to debug issues, and perform automated and manual tests.

5. Agility and Adaptability

The world of software development is a constantly changing one, and QA specialists need to be able to keep up with those changes. While they start a project with an understanding of what the software should do, circumstances can change as the project.

  • Changes in the Software Development Lifecycle (SDLC)

Changes are inevitable, and the development process needs to be able to adapt to those changes to finish a project on time. If a developer runs into a problem while developing a feature and needs to rework part of the code, that’s a problem for the QA specialist. Those changes could create new bugs or alter existing ones, which means more work for the QA specialist. They must be able to respond to those changes in a constructive way and avoid escalating tensions.

  • Changes in technologies and platforms

Developments in technology are also constantly bringing about changes. Platforms and hardware evolve, as does the latest software development toolchain. New tools appear while others become increasingly obsolete. Having a QA specialist who can adapt to these changes is essential to keeping projects on track.

  • Changes in the business case

Conditions sometimes change outside the software project, such as when a new law goes into effect or the company merges with another one. Those external factors could mean that the original software project needs to change in some way. The QA specialist needs to be able to accommodate those changes if the project is going to come out with a deliverable product on time.

6. Technical Skills

Companies look for a few key qualities when hiring QA specialists. Firstly, they want someone with strong technical skills who can understand and test complex systems. Secondly, they want someone detail-oriented and able to spot even the smallest of bugs. Finally, they want someone who can work well under pressure and meet deadlines. QA specialists with those qualities are highly sought after and usually have no trouble finding work.

7. Industry Knowledge

When looking for a good QA specialist, companies typically seek someone with extensive industry knowledge. This enables the specialist to understand the company’s processes and objectives and identify potential areas of improvement. Additionally, a good QA specialist should be able to effectively communicate with both technical and non-technical staff. This ensures that any issues or concerns are properly identified and addressed promptly.

8. Quality assurance tools

A good QA specialist is someone who can identify potential problems and errors in a product or system and then create tests to find those errors. They should also be able to develop plans to prevent or fix those errors. QA specialists need to have strong communication skills to be able to explain their findings to others and work with developers to resolve issues. They also need to be detail-oriented and able to think creatively to come up with new ways to test products. Good QA specialists are an important part of any company that creates products or systems.

9. Technical Writing

When looking for a good QA specialist, companies often look for someone with strong technical writing skills. This is because a large part of a QA specialist’s job is to create detailed reports of any bugs or issues they find. Strong writing skills are essential to creating clear and concise reports that can be easily understood by developers. In addition to writing skills, companies also look for QA specialists with strong problem-solving skills. This is because QA specialists need to be able to quickly identify any issues and then come up with effective solutions. Strong problem-solving skills are essential to keep projects on track and prevent any delays.

10. Interpersonal Skills

When it comes to QA specialists, companies are looking for candidates with strong interpersonal skills. This includes the ability to communicate effectively, both verbally and written, as well as the ability to collaborate with others. Strong interpersonal skills are essential in this role as QA specialists need to be able to work closely with developers, product managers, and other stakeholders to ensure the quality of the final product.

11. Curiosity

One of the most important qualities that any QA specialist needs is curiosity. This comes as no surprise given the nature of the role. As a QA specialist, you need to be able to understand how users are supposed to use a product, as well as how it’s supposed to work To ensure that the final product is of high quality and meets the expectations of the stakeholders, you need to be willing to undertake some testing exploratory exercises. These can be tricky since you will be the one creating them, but a QA specialist with a strong sense of curiosity will be able to overcome this and come up with effective tests.

12. Statistical Mindset

Apart from the technical skills and personality traits, companies are also looking for QA specialists who have a statistical mindset.

A good QA specialist needs to be able to perform testing activities in a measured way to reach reliable conclusions. This includes using statistical tools such as A/B testing, combinatorial testing, monitoring, and cross-referencing to reach valid conclusions about the quality of the product.

13. Teamwork

Good QA specialists need to be great at working in teams. Not only do they need to be able to communicate well with others, but they also need to be able to lead a team of testers if needed. A QA specialist with great leadership skills can take the stress off the development team by taking charge of the testers and coming up with creative experiments to test the product. This not only allows the developers to focus on developing the product, but it can also improve the overall time to market for the product since the quality of the testing is improved.

The qualities companies look for in a good QA can seem daunting. But they don’t have to be. By honing in on the most important skills and training for your specific needs, you’ll be much more confident in your upcoming interview.

Read about “QA tester tasks – 8 essential tasks for every QA tester” too

bookmark_borderQA testing methodologies

Posted on by BIanca

In this article, you can find some of the most used QA testing methodologies.

Testing is a challenging and complex task and it requires considerable investments in a team of skilled testers and advanced technologies.

Only by knowing your audience and business goals, you can successfully combine the key advantages of manual and automated testing. Software bugs and errors in commercial software can cause significant financial loss.

After all, they are responsible for the failure of many poorly developed products, so it’s better to find it in time and fix it before launching it to users!

QA testing methodologies

You can divide testing into two categories:

  1. Manual testing
  2. Automation testing

Various phases of application development, have a major effect on application quality and efficiency.

Manual Testing

Manual testing is a software quality assurance (SQA) testing methodology in which you can execute test cases without the use of software automation tools. For this type of testing, the testing engineer must possess a firm understanding of how the application works, which features are in scope, and how it’s built to execute the test cases effectively.

Most organizations still perform manual testing as it is comparatively cheaper and they can do it effectively. However, as the product development lifecycle and market competition intensify, the manual testing approach becomes outdated and inefficient.

Automation Testing

Every business process across the organization is being transformed by automation and artificial intelligence. This is arguably true for Quality Assurance, too. With the rise in the use of automated and robotic frameworks and solutions, CMOs now understand that quality assurance isn’t simply about testing, but rather the ability to measure and understand ROI.

Software testing (functional vs. non-functional):

We have functional and non-functional software application testing types in addition to manual and automation software testing methodologies to guarantee the developed software project is bug-free and simple to use.

Functional software application QA testing

It entails testing every feature of a software application. The QA tester offers useful inputs and confirms the output against the functionality in this case.

Unit Testing

Unit testing involves the verification of an individual or a group of connected units with inputs and outcomes carefully examined to understand their working and performance. This systematic approach helps flag discrepancies or flaws in the unit design and architecture.

Integration Testing

Enterprises rely on a variety of software applications to provide a service. Organizations must evaluate the viability of integrating software and hardware modules.

Sanity Testing

Software Development is an iterative process, and this means constant development and testing. With each new version of the software you release, it’s important to make sure it’s both working correctly and gives the user the experience they (and you) want.

This comes out when you conduct Sanity testing, which is one of the first steps in the testing process. This is the first stage of testing, and if the product fails this test it means that it isn’t ready for further testing and is perhaps not the best option.

Smoke Testing

Smoke testing allows you to determine whether the software is secure enough to proceed with more testing. It is also recognized as confidence testing, and it allows you to determine whether or not the major elements are operational.

This is useful whenever you develop new features incorporated into a current framework.

System Testing

You can not restrict your application to a single platform until you restrict users to a single platform. However, you must identify the most common platforms first and build your application accordingly. This is called system testing.

System testing is a kind of black-box testing where the entire software is tested for various platforms. And it includes security testing, recovery, stress, and performance testing.

Here testing experts check the software functionality for given inputs as mentioned in the requirements document.

Regression Testing

Software application development is an ongoing process and needs regular testing. Regression testing ensures that the software system is compatible with the latest updated versions and there are no new security weaknesses with modifications.

Acceptance Testing

Acceptance testing is carried out at your clients’ end to ensure the software that is developed is compliant with the client’s business goals and expectations.

Non-functional software application QA testing

The non-functional software test is a non-synthetized way of testing an application (system).

The non-functional software test is divided into 4 categories: stress (load) testing, usability, performance, and security testing.

Performance Testing

After application development, it is important to test your application thoroughly to ensure it functions as required under different loads. Performance testing means checking your software to perform its functions at an acceptable level even under heavy load.

Load Testing

This test determines how well the software handles load under severe conditions. As your business grows, your software should be able to adapt and capable of handling increased loads.

Stress Testing

Stress testing is used to check the stability of your device under the most extreme circumstances (for example, 5 times the normal load!). This ensures that your device is robust and reliable.

Security Testing

Despite the complexity of the project and the need to scale it for millions of users, it’s important to focus on the privacy and security of your customers.

 

There is no one-size-fits-all answer when it comes to QA testing methodologies. The best approach is to tailor your testing methods to fit the specific needs of your project. With that said, there are some general principles that can help guide your decisions.

Keep your QA team small and nimble, and make sure everyone is on the same page with the project goals. Establish clear metrics for success, and make sure you have a plan for dealing with failures. Finally, always be learning and evolving your process – there is always room for improvement!

bookmark_borderQA testing agile methodology

Posted on by BIanca
QA testing agile methodology

QA testing agile methodology is a testing practice that follows the principles and practices of agile software development. In contrast to the traditional waterfall approach, Agile Testing is a continuous process that begins at the project’s beginning.

It does not rely on sequentiality but allows teams to integrate testing throughout the entire development process.

Testing agile methodology plan

In the agile model, a test plan is written before each iteration and updated after each iteration. Unlike the traditional testing process, the agile model doesn’t specify what you need to test and when.

It defines what “kinds” of testing need to happen, but doesn’t address when it will happen.

Typical agile test plans include:

  • Test scope
  • Validated functionality
  • Levels of validation based on the complexity of the feature
  • Load and performance testing
  • Infrastructure considerations
  • Risk mitigation plan
  • Resource allocation
  • Deliverables

Agile testing life cycle

The agile testing life cycle has four stages:

1. Iteration 0

During the first stage of iteration 0, you will complete the initial setup tasks. These include identifying people to test, installing testing tools, and scheduling usability lab availability and time.

Those next steps are set to accomplish these tasks in Iteration 0.

  • Stating the reasons for the project
  • Delimit the area and the objective of the project
  • Define the key features and requirements that will drive your technical choices
  • Group the candidate architecture into categories
  • Making a risk assessment
  • Planning in advance and estimating costs

2. Construction Iterations

Within the Agile testing methodology, the second phase is construction. This phase starts when you finish the requirement specifications. Within each iteration, which lasts between one and four weeks, a hybrid of practices from XP, Scrum, Agile modeling, and adaptive development is implemented to build an increment of the solution.

In agile development, the team prioritizes the requirements. This way, you can implement only the most important features in the next sprint. Other features that may or may not be as important will be to a later sprint.

Construction iteration is classified into two: Confirmatory testing and Investigate testing

Using confirmatory testing, a development team can verify that it has met all the specifications previously agreed upon by the team.

However, investigate testing settles the real problems and deals with issues the developers might have missed or underestimated.

Using a investigate testing, a development team can determine possible problems in their software structure and fix them before the product goes into production.

Agile acceptance testing is a combination of agile functional testing and traditional acceptance testing as the development team, and stakeholders are doing it together—as opposed to the release end game or traditional transition phase, which are focused on minimal compliance to requirements.

3. Release End Game

The goal of “Release, End Game” is to deploy your final product into production. During this stage, you’ll be training your current employees on how to use your new software (operations, usability, etc.), while also preparing for the first rollout to your clients.

During the end stage, testers will be working on its defect stories. You should execute these tasks to make sure that you put every user story correctly. After the incubation period, the product will enter the production phase.

The testing quadrants in agile

All testing activities can be separated into four quadrants according to the Agile Testing Quadrants.

The Quadrants provide relevant information on where in the process you are and what you should focus on. To get the best results from agile testing, you have to choose the right priorities at the right time.

Agile Quadrant I

Internal code quality is the top priority in this quadrant, and it is made up of technology-driven test cases that you put in place to help the team.

We have:

  1. Unit Tests
  2. Testing components

Agile Quadrant II

It includes business-driven test cases that you can implement to help the team. This Quadrant is concerned with the requirements. The type of test carried out during this phase is:

  1. Testing match the behaviors of your user
  2. Testing of user experience
  3. Executing user tests

Agile Quadrant III

This quadrant provides feedback to quadrants one or two. These test cases can be used to run automated tests. There are many iterations in this quadrant, which creates a high level of confidence in the product.

  1. Determine the usability of a product
  2. Interrupt-driven testing
  3. Running tests with users
  4. Breaking the software product into smaller parts and then gradually building up
  5. Testing your application with users

Agile Quadrant IV

This quadrant focuses on non-functional demands like effectiveness, safety, and consistency. The application is intended to provide non-functional qualities and predicted values using this quadrant.

  1. Non-functional testing
  2. Test the security concerning login and hacking
  3. Infrastructure testing
  4. Data migration testing
  5. Estimating load capacity
  6. Load testing

QA challenges associated with testing agile methodology

  • Because documentation is offered less priority in agile, the possibility of error increases, placing additional stress on the QA team.
  • New features are introduced quickly, which limits the time that the test team has to check whether the new feature addresses their requirements, or whether it exceeds the feature set that was agreed upon before release.
  • Testers are frequently asked to take on semi-developer roles.
  • The test execution cycles are extremely constricted.
  • Very little time to design the test strategy.
  • They will have limited time for regression testing.
  • Alter their position from being a quality regulator to a quality partner.
  • Changes and updates to requirements are implicit in the agile method, making QA the most difficult task.

Automation Poses a Risk in Agile Methodology

  • The level of confidence in an automated UI is high, but they are slow and difficult to maintain. The benefits in efficiency may not be significant unless the team knows how to test.
  • The unreliability of automated tests is a major issue. Resolving issues associated with brittle tests and fixing failed tests should be a priority.
  • If the automated tests are run manually, there is a risk that they are not being run often enough, which could cause failures.
  • Tests that automate the capture of and playback of manual cases encourage the testing of the UI and are inherently brittle and difficult to maintain.
  • If the plan is not well thought-out or is not thought out at all, then it can lead to the test suite being ineffective.
  • Metrics such as the number of test cases created or executed per day can be deceptive and may lead to investing in running useless tests.
  • The automation system may suggest solutions that require a lot of maintenance, and that do not provide enough benefit.
  • The automation system may not have the insight or experience to propose or deliver effective solutions.
  • The success of automated systems may result in them running out of meaningful problems and turning to trivial ones.

Conclusion

QA agile testing methodology is a software development strategy that involves continuous development and deployment of software solutions. It demands early and continuous user involvement in the development process and has made it closer to customers. Code should be stable and should be tested when ready to filter and catch errors. Extensive regression testing is another option to ensure that the product is released with improved and improved features. Communication with the teams involved in the development process plays a crucial role in ensuring the success of an agile workflow.

bookmark_borderHow to become a QA tester with no experience

Posted on by BIanca

There are many ways to become a quality assurance (QA) tester with no experience. One way is to look for entry-level QA tester jobs in the video game industry.

Many video game companies hire QA testers with little to no experience. You can also look for QA testing jobs in other industries, such as software development or website design and testing.

Research the field of quality assurance testing

Researching the field of quality assurance testing is the best way to start if you have no experience. There are many ways to learn about QA testing, including online forums, books, and courses.

Once you have a basic understanding of the concepts, you can start looking for entry-level positions. Many companies are willing to train new testers, so don’t be afraid to apply for positions that you may not be fully qualified for.

With some hard work and dedication, you can start your career in quality assurance testing.

Understand the duties of a QA tester

To become a QA tester, you do not need any specific experience or qualifications. However, it is important to have a strong understanding of the duties and responsibilities of a QA tester.

As a QA tester, you will be responsible for testing software to ensure that it meets all requirements and works as intended. This includes performing various types of testing, such as functional testing, regression testing, and performance testing.

You will also need to create and execute test plans and cases, and report any bugs or issues that are found. To be successful in this role, it is essential to have strong attention to detail, good problem-solving skills, and excellent communication skills.

Find a company that is willing to train you

There are a few ways to become a QA tester with no experience. One way is to find a company that is willing to train you. Many companies are willing to invest in their employees by providing training on the job.

This is a great way to get your foot in the door and learn the ropes of the job. Another way is to look for entry-level QA testing jobs. These types of jobs will not require as much experience and will give you a chance to learn and grow in the role.

Finally, you can also consider taking a QA testing course. This will give you the skills and knowledge you need to succeed in the role.

Whichever route you choose, make sure you are passionate about the role and the company you plan on working with.

Get your foot in the door by any means necessary

There is no one-size-fits-all answer to the question of how to become a QA tester with no experience. However, there are a few things you can do to increase your chances of success.

First, get your foot in the door by any means necessary. Once you’re in, be sure to learn as much as you can and work hard to prove your worth. If you can show that you’re a quick learner and have a good work ethic, you’ll be in a good position to advance in the field.

With time and experience, you’ll eventually become a QA tester with the skills and knowledge necessary to succeed.

Offer to work for free

If you’re interested in becoming a QA tester but have no experience, there are a few things you can do to get your foot in the door.

One is to offer to work for free. Companies are always looking for ways to save money, so if you’re willing to work for free, they may be willing to give you a shot. Another way to become a QA tester is to look for entry-level positions. Many times, these positions don’t require much experience and are a great way to get your start in the industry.

Finally, you can also try to get a job in a related field, such as customer service or technical support. Many times, the skills you learn in these jobs can be transferred able to QA testing and can help you make the case for a career change.

Start your own testing business

Starting your own testing business is a great way to become a QA tester with no experience. You can start small, testing websites or apps for businesses, and then expand your services as you build your clientele.

You’ll need to be detail-oriented and have strong problem-solving skills to be successful in this role. There are many online resources available to help you get started, so do some research and then take the plunge into starting your own business.

Although a lot of people seem to think that you need the experience to get into quality assurance testing, this simply isn’t true. With the right attitude and a little bit of elbow grease, anyone can become a QA tester. So if you’re looking for a career change or just want to get started in the tech industry, don’t let a lack of experience hold you back. With these tips, you’ll be on your way to becoming a QA tester in no time.

If you are interested in this domain, you may want to read “What is a QA tester?” too. 

bookmark_borderSelenium for Automation – Why do you need it

Posted on by BIanca

If you are looking for a tool to help with automating your web applications, Selenium for automation is a great option. It’s an open-source tool that can be used for both functional and regression test automation.

Selenium can be used across different browsers and operating systems, making it a versatile tool for your testing needs.

 

Selenium for Automation

Deciding Why you need Selenium

Selenium is a great tool for automating testing, but you need to decide why you need it before you can use it effectively. If you just want to automate some simple tests, Selenium may not be the right tool. But if you need to automate complex tests or tests that require a lot of data, Selenium is a great tool.

To use Selenium effectively, you need to understand how it works and what it can do.

Selenium is a powerful tool, but it has its limitations. If you understand those limitations, you can use Selenium to its full potential.

What is Selenium?

Selenium is a lightweight framework for web application testing. Selenium offers a record/playback tool for creating tests without learning a test scripting language (Selenium IDE).

It also provides a test domain-specific language (Selenese) to write tests in several popular programming languages, including JAVA, C#, Groovy, Perl, PHP, Python, and Ruby.

The test can then be run against the most modern web browsers. Is an open-source software, released under the Apache 2.0 license, and can be downloaded and used without charge.

A list of tools:

  • WebDriver
  • Selenium Grid
  • Selenium Remote Control (RC)
  • Selenium Integrated Development Environment (IDE)

Why Selenium is the best tool for the job?

When it comes to automated testing, Selenium is the best tool for the job. It is an open-source testing tool that can be used to test web applications.

Selenium can be used to test web applications on different browsers, such as Firefox, Chrome, and IE. It can also be used to test web applications on different operating systems, such as Windows, Linux, and Mac.

It is a very versatile testing tool that can be used to test web applications of all types.

Is a free and open source

There are several reasons why Selenium is the best tool for automating web applications.

First, it is free and open source, so there are no licensing costs associated with using it. Second, Selenium has excellent support for a wide variety of browsers and operating systems. Third, Selenium is very extensible and there are a wide variety of plugins and extensions available for it.

Finally, Selenium has great documentation and a large and active community of users.

Has great documentation

Selenium is the best tool for automation because it has great documentation. The documentation is clear and concise, and it covers all the features of Selenium.

There is also a large community of users who can provide support and advice.

Selenium is constantly being updated, so it is always up to date with the latest technology.

Supports many browsers

Selenium is the best tool for automation because it supports many browsers. Selenium can automate tasks across different browsers, including Firefox, Chrome, and Safari.

This makes it the ideal tool for automating web-based tasks. Selenium is also very efficient and can save you a lot of time when compared to other automation tools.

Has a large and active community

It has a large and active community, which makes it easy to find help and support when needed.

Selenium is also constantly being improved and updated, so it’s a tool that will continue to be relevant for years to come.

Webdriver

By default, Selenium WebDriver helps the testers in turning the comprehensive test cases. Additionally, it has proved as a better option how it can deal with several issues while running the automation tests.

For instance, it enables test automation using a stable and more current HTTP protocol instead of using the less reliable JavaScript (Selenium IDE & RC)

Selenium Grid

Selenium Grid is software that allows you to test your code on different configurations. It lets run your tests on different environments, on different machines, and different operating systems all at the same time.

Benefits:

  • Runs multiple browsers and environment tests simultaneously.
  • Saves a lot of time.
  • Uses the Hub-and-Nodes model.
  • The hub is a central command center.
  • Each node is connected to it.

Selenium Remote Control (Selenium RC)

For a long time, Selenium RC was the premier testing framework of the entire Selenium project. It’s the first automated web testing tool that allows users to use their preferred programming language. RC can now cover the following programming languages as of variant 2.25.0:

  • Java
  • C#
  • PHP
  • Python
  • Perl
  • Ruby

Selenium IDE

The Selenium Integrated Development Environment (IDE) is the most basic and easiest-to-understand framework in the Selenium package.

It is a Firefox plugin that you can install just like any other plugin. Selenium IDE, on the other hand, is used as a design tool due to its simple structure.

If you want to generate more sophisticated test cases, you must use Selenium RC or WebDriver.

What types of tests can Selenium be used for?

Selenium is commonly used to automate the following types of tests:

Compatibility Testing:

Done by QA/Testing professionals to ensure that web apps meet performance benchmarks. Ensuring front-end responsiveness, for instance, is an important aspect to test when developing apps.

Performance Testing:

Series of tests that are documented so that a tester can easily verify the work on multiple browsers and browser versions to ensure that it meets performance benchmarks.

Integration Testing:

Done by programmers to check if the various modules/functions/codes they’ve been working on individually are functioning/working when joined together as one. Parallel Test Calculator, for instance, has two separate functions—one in the front end to accept what’s on the webpage and then another in the backend to create a response based on the data that’s entered. The testers should be able to validate that data/response can be sent to the front end after it’s been sent to the backend.

System Testing:

Also known as ‘software inspection’, automated coverage testing maximizes test coverage and evaluates the completeness of test case execution.

This type of testing typically revolves around: verifying all individual components of a software/application; and ensuring that the entire system is functional.

Automated testing could involve a scripted process that executes an application and captures (and stores) the outputs.

End-to-end Testing:

Testers/QA professionals are also responsible for this, usually from the perspective of the user. The goal is to ensure that all interactions on the web app are operational.

Regression Testing:

A series of tests are performed to ensure that newly developed features are compatible with the existing system.

Who Needs Selenium?

In short, everyone who cares about their web application needs to make sure it runs fast.

Part of the reason why Selenium is so relevant is its ability to be incorporated into any aspect of the software development cycle regardless of background.

Whether a quality assurance specialist or an engineer, anyone can use it to quickly test their code/app–even if it is only for simple debugging. And it’s got even more going for it! Because it can be used so easily and quickly, it will continue to grow in popularity with developers–making them more efficient and brilliant at their job.

In enterprise scenarios, testing with Selenium is generally the responsibility of quality assurance (QA) engineers. They are responsible for writing well-defined, non-flaky (i.e., deterministic), browser-based tests to maximize test coverage and accuracy, refactoring old test suites for the most recent versions of the project, and maintaining the test infrastructure

They’ll collaborate with your engineering team to map out a comprehensive set of tests and benchmarks for the final product. Their primary goal is to make sure that the project is efficient and as productive as possible (with the right test cases and benchmarks).

What do you need to get started with Selenium?

Selenium does not need to be “downloaded” like a piece of software. Even so, you will still need some of its elements to run tests on automated browser situations with your device.

Easily go to Automate Documentation to get a feel for it. Choose a language and/or framework with which you are familiar. Configure the required components and run a few sample tests by following the steps. In no time, you’ll have operational Selenium automation testing.

bookmark_borderAutomation QA frameworks

Posted on by BIanca

There are many different automation QA frameworks available to software development teams. Each framework has its own set of benefits and drawbacks.

Some frameworks are better suited for certain types of software development projects than others. It is important to select the right framework for the project at hand to get the most benefit from automation testing.

 

 

What is an automation QA framework?

If you are looking for a way to streamline your QA process, you may want to consider using an automation framework.

An automation QA framework is a tool that can help you automate your testing process, making it more efficient and accurate. There are many benefits to using an automation framework, including the ability to:

  • Save time by automating repetitive tasks
  • Reduce human error
  • Increase test coverage
  • Improve test accuracy

If you are looking for a way to improve your QA process, an automation framework may be the answer.

What are the benefits of using an automation QA framework?

When it comes to quality assurance development, an automation framework can be a powerful tool.

There are many benefits to using an automation QA framework, including the ability to save time and money, improve efficiency, and increase accuracy.

One of the main advantages of using an automation QA framework is that it can save a lot of time. Automated testing can be used to quickly and efficiently test software for bugs and errors. This can free up time for manual testing, which can be used to focus on more complex issues.

Another benefit of using an automation QA framework is that it can improve efficiency. Automated testing can help to identify errors and potential problems more quickly and accurately than manual testing. This can help your organization save money by discovering problems earlier in the development process when it’s easier to address and fix them.

Also, by using an automation QA framework, you can increase the coverage of your tests. Because these tools are so versatile and capable, they can test a wider range of scenarios. This means you will be able to test your software more extensively, further enhancing efficiency. This also means you’ll be able to catch previously untested bugs and errors, improving accuracy.

Finally, using an automation QA framework can reduce the risk of human error. Manual testing is highly dependent on the experience and memory of the testers.

How to choose the right automation QA framework for your needs

When it comes to choosing an automation framework for your QA needs, there are a few things you should consider.

First: what kind of tests do you need to automate?

There are many different kinds of automation frameworks, each with its strengths and weakness.

Second: how much experience does your team have with automation?

If your team is new to automation, you will want to choose a framework that is easy to learn and use.

Finally: what is your budget?

Automation frameworks can vary widely in price, so you will want to make sure you choose one that fits within your budget.

By taking these factors into account, you will be able to choose the right automation framework for your needs.

Popular tools for automatic testing

There are different types of test automation frameworks available, and these will vary greatly based on functionality, such as the need for flexibility, reusability, or simplicity.

Framework for Module-Based Testing

This module-based testing framework divides an application into multiple modules and puts them into an isolated environment, which allows them to be independent of one another.

This allows each module to have its scripts, which can then be put together into a more comprehensive script.

The separation of programs across various platforms or systems is referred to as shearing. This is done through abstraction so that changes in the code for a particular module only affect the code which is directly associated with that module.

Application to test app architecture

The library architecture testing framework has some additional advantages. Like module-based frameworks, it divides the application into standard functions – but these can be called programmatically.

Framework for data-driven testing

A data-driven testing framework also allows the user to separate test data from the script logic. The tester can use “key-value” pairs to store and access the data in a database. The test stage (operated) data will only reflect the current operation in the tested scenario (speech, video, or image).

Framework for Keyword-Driven Testing

A data-driven testing framework is an efficient way of identifying failure conditions in the software and developing effective tests based on a set of data, test cases, and expected results.

This framework is an extension of the data-driven testing methodology that segregates the data set and set case (which is known as a keyword).

The keywords are saved in a separate file. The test data and keywords (data and keyword pairs) are stored in tabular format.

Framework for Hybrid Testing

A hybrid testing framework is a combination of more than one framework mentioned above, The reason this is preferred is that a Hybrid Framework can leverage all the benefits of two or more frameworks.

The hybrid testing framework is similar to the keyword-driven framework in its components and evaluation approach.

The hybrid testing framework consists of the following components:

  1. A spreadsheet is created to store the keyword and descriptions.
  2. A test script or driver wrote to perform actions
  3. A design test case template is made according to the framework.
  4. A function library
  5. Elements/locators object repository

BDD framework

Behavior-driven development (BDD) is a software engineering approach that emphasizes collaboration between developers, designers, and other non-technical or business participants in a software project. By having a common language and terminology in defining features, BDD improves communication between them.

 

There is no perfect answer when it comes to choosing the right automation QA frameworks for your project. The best thing you can do is understand the different types of automation QA frameworks available, and then select the one that best suits your needs. With so many options available, it’s important to take the time to select the right one for your project to ensure its success.