The website (the “Site”) located at is operated by Housenia Studio LLC SRL (Housenia Studio SRL”). is committed to respecting and protecting your privacy. To that end, we have prepared this privacy policy (this “Privacy Policy”) to describe our information gathering and dissemination practices and our data protection practices for the Site; it does not apply to other online or offline, LLC sites, products or services. The terms “,” “we,” “us,” and “our” refer to and its affiliates. The terms “you,” “your,” and “yours” refer to the user utilizing the Site and/or the Service. This Privacy Policy is incorporated into and subject to our Terms of Service located within the Service Agreement and Membership Agreement (the "Terms of Service"), capitalized terms used but not defined in this Privacy Policy are defined in the Terms of Service.

Collection of Information

Here's what we collect from you when you use the Service:

"User-Provided" Information: When you sign up or register through this Site for the Service, we ask you to provide certain information, including information that is considered "personally identifiable information” (that is, information that would allow us to directly identify you, such as your name, e-mail address, mailing address, and telephone number). We will also ask you for "non-personally identifiable information" (such as information on your household goods; including detailed item descriptions, and item or shipment values; and reviews, surveys, message board posts, compliments, or other feedback that you make through the Site or that you send to us). This information is necessary to customize our Service to your needs and provide you with the most accurate quotes for your move transaction. If you elect to go forward with the transaction and book a move with a participating transportation service provider, we will ask you to provide financial information, including credit card and other billing information, to process and bill you for the transaction. We will also use this financial information to verify your account, including your identity and address.

"Automatically Collected" Information: When you use the Service we may automatically record certain information about your use from your web browser such as your IP address. This information is used for our internal research purposes, to accommodate the Site to our customers’ preferences and needs.

"Cookies" Information: One form of "automatically collected" information we record is information stored by "cookies." When you use the Service, we may send one or more cookies to your computer. We use both "session" and "persistent" cookies to collect, store, and sometimes track various types of information. A session cookie is one that disappears after you close your browser. While a persistent cookie remains after you close your browser (and may be used by your browser when you later return to the Service), persistent cookies generally can be removed. You can review the appropriate "Help" file in your Web browser or your mobile device to learn the proper way to modify your cookie settings. We will use the information collected to improve customer experience on the Site by customizing features to our customers’ preferences and to enable customer registration. "User-Provided" Information, "Automatically Collected" Information, and "Cookies" Information collectively referred to herein as "Your Information."

Information Use may use Your Information for several general purposes:

To provide you with Service information. To enable your use of the Service including, without limitation, to verify your contact and account information and to process your transaction with a participating transportation service provider. To support the Service offered on the Site. To contact you for feedback about the Service. To conduct research about us or our Service. To notify you of technical updates or changes in policy. To contact you for marketing and promotional purposes.

Information Sharing and Disclosure

We will not sell or rent your personally identifiable information to third parties except as described in this Privacy Policy. We may disclose or make public Your Information to other companies or people under any of the following circumstances:

When we have your consent to share the information. To market our brand and services through the Site or through other third-party websites or services, including, but not limited to, making your feedback regarding the Site or Service public. If sharing the information is reasonably necessary to provide a product or service that you have requested. To keep you up to date on the latest product announcements, special offers, or other information we think you would like to hear about either from us or from our business partners (unless you have opted out of these types of communications). If we believe in good faith that we are required to do so by law, in connection with litigation, to prevent a crime, or to protect personal safety, the public, or the Site. In connection with a sale or merger with another entity or if we should ever file for bankruptcy or have our assets sold to another entity. We may also share non-personally identifiable information with third parties.


You may also decline to share certain information with, in which case may not be able to provide to you with some of the features and functionality found on the Service. You may update, correct, or delete your profile information and preferences at any time by editing your profile on the Site. Please note that while your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics. You may also modify the cookie settings on your Web browser or mobile device to limit the information you share.

To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.


We are committed to protecting personally identifiable information from loss, misuse, disclosure, alteration, unauthorized access, and destruction. takes reasonable precautions to safeguard the confidentiality of personally identifiable information. We protect the security of your personally identifiable information during transmission to us by using software that encrypts the information you input. While we strive to protect your personally identifiable information, we cannot ensure the security of the information you transmit to us in all cases.

Third-Party Sites

The Site may contain links to other sites. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when leaving the Site to read the privacy statements of each site that collects personally identifiable information.

Disclaimer Regarding International Use does not claim that the Site is appropriate or lawful for use or access outside the United States. Furthermore,’s databases are located in the United States. If you access the Site from outside the United States, you do so at your own risk. You are solely responsible for complying with all local laws, rules, and regulations regarding online conduct and website access. By sending your data, you consent to its transfer to and storage within the United States or Europe.

Your Consent to this Privacy Policy

By using this Site and/or the Service, you agree to this Privacy Policy. We may occasionally update or modify this Privacy Policy, at our sole discretion. The date of the most recent update of this document will always be displayed at the end of this page. If we change our Privacy Policy, we will post those changes on this page, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email (if an email address has been provided) or display a notice on the Site. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personally identifiable information we collect. Your continued use of this Site and/or the Service constitutes your agreement to this Privacy Policy and any updates.

Things You Can't Do To/With This Site

No page-scraping, spidering, or other automated access (or equivalent manual process) is allowed. This means you can't copy or monitor the Site, or bypass or circumvent the Site's navigation or structural presentation. You agree you won't try to’s systems, like by trying to gain unauthorized access to any part of the Site, or to any other systems or networks connected to the Site or any server. This includes hacking, phishing, cracking, or any other illegitimate means. You agree you won't try to scan or test the vulnerability of the Site, try to breach our security or authentication measures, or generally try to bypass our security. You also agree to leave other users, Member Movers and or Storage Operators alone: no attempts at cross-site scripting, IP tracing, reverse look-up, or other mechanism to obtain information on any other user of or visitor to the Site.

Contact Us

If you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Privacy Officer at

Last updated: September 7, 2018


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